Customer Service

The course

Understanding your customers and ensuring that you meet their needs and expectations is key to all businesses. The two workshops have been designed to complement the knowledge and understanding elements of the NVQ Levels 2 and 3 in Customer Service. However each of the one day workshops can act as a stand-alone knowledge exchange session.

The workshops are designed to develop individuals so that they can build on their existing level of knowledge and improve their communication skills. The sessions are interactive and include both individual and group based activities. There is also opportunity to reflect on current practice and how it could be enhanced and as part of the course delegates will develop their plan for action.

Areas of Study:

• Who are your customers?
• What makes good or bad service?
• How are customers satisfied?
• Barriers to good customer service
• The key elements of good service
• Developing rapport with your customers
• Improving customer service

Dates available:

These courses may be charged lower fees due to co-funding from the Skills Funding Agency, ESF and other sources subject to an eligibility assessment. Please contact Hartpury Business on 01452 702154 to discuss whether you are eligible for lower prices.

For on site quotations and group bookings please contact Hartpury Business to discuss your specific requirements. Telephone (0)1452 702154 e-mail:hb@hartpury.ac.uk