The Office Environment

The Course

This course has been designed to cover a range of tasks and activities that you are likely to come across during your day in the office. It helps you to be more confident in using the telephone and other pieces of office equipment. It looks at the skills needed to deal with visitors to the office and the factors you need to consider when thinking about security, confidentiality and sustainability.

The course has been designed to compliment the Business and Administration NVQ.

Areas of Study

Telephone

• Features of a telephone system
• Making calls
• Receiving calls
• Transferring calls
• Messages and message systems

Office Equipment

• Types of office equipment, their features and use
• Choosing relevant equipment and resources
• Following manufacturers; instructions
• Waste management
• Keeping equipment clean and hygienic
• Equipment faults

Dealing with visitors

• Role of receptionist
• Providing a positive image
• Your visitors, their requirements and needs
• Organisational and security procedures
• Problems that may occur with visitors
• Meeting visitors’ needs

Security and confidentiality

• Why security and confidentiality is important
• Legal and organisational requirements
• Concerns over security and confidentiality

Sustainability

• Causes of waste
• How waste can be minimised

Dates available:

For details of future course dates, please contact Hartpury Business:

Telephone +44 (0)1452 702154
E-mail: hb@hartpury.ac.uk