Apprenticeship in Customer Service Level 3

The course

Delivering high standards of customer service in the face of ever increasing customer expectations is a key challenge facing most organisations.  Level 3 is designed for those who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of customer service given, and who may be in charge of their own department or team.

The L3 NVQ forms part of the apprenticeship framework and candidates plan a programme of development and assessment in the workplace, with their assessor, and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.

The BTEC L3 Certificate in Customer Service provides the underpinning technical knowledge for the NVQ and this is delivered, with Functional Skills in number and literacy if required, here at Hartpury College.

On completion of the apprenticeship you will:

Know how to recognise and deal with repeated problems, bring about permanent improvements in service delivery that will benefit customers and the organisation in which you work, and understand how to balance the needs of your customers with that of your organisation.

Areas of Study:

Core areas of study are:

• Impression and image
• Delivery
• Handling problems
• Development and improvement

Entry qualifications:

None.

Dates available:

By agreement

Cost

 The regular co-funded cost is £675, but courses may be charged lower fees due to co-funding from the SFA, ESF and other sources subject to an eligibility assessment. Please contact Hartpury Business on 01452 702154 to discuss whether you are eligible for lower prices.

For on site quotations and group bookings please contact Hartpury Business to discuss your specific requirements. Telephone (0)1452 702154 e-mail:hb@hartpury.ac.uk