Apprenticeship in Customer Service Level 2

Two mandatory units that provide the foundations needed to provide good Customer service

Plus five optional units taken from the following four themes:

• Impression and image
• Delivery
• Handling problems
• Development and improvement

The course

Delivering high standards of customer service in the face of ever increasing customer expectations is a key challenge facing most organisations.  If you are in a customer-facing role, either in person or on the telephone, then this is the apprenticeship for you.

The L2 NVQ forms part of the apprenticeship framework and candidates plan a programme of development and assessment in the workplace, with their assessor, and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.

The BTEC L2 Certificate in Customer Service provides the underpinning technical knowledge for the NVQ and this is delivered, with Functional Skills in number and literacy if required, here at Hartpury College.

On completion of the apprenticeship you will:

Know how to prepare yourself to deliver good customer service, give customers a positive impression of yourself and your company, understand how to recognise and deal with customers’ problems and how to continually improve the service you offer.

Core areas of study are:

• Impression and image
• Delivery
• Handling problems
• Development and improvement

Entry qualifications:

None.

Dates available:

By agreement

Cost

 The regular co-funded cost is £645, but courses may be charged lower fees due to co-funding from the SFA, ESF and other sources subject to an eligibility assessment. Please contact Hartpury Business on 01452 702154 to discuss whether you are eligible for lower prices.

For on site quotations and group bookings please contact Hartpury Business to discuss your specific requirements. Telephone (0)1452 702154 e-mail:hb@hartpury.ac.uk